DoorDash: Keeps the Hungry Happy, Safe and Satisfied

One of the PA Chamber’s newest members, DoorDash has kept hungry customers happy, safe and satisfied during the COVID-19 pandemic by implementing initiatives and programming to not only support restaurants, but the communities they operate in.

Founded in 2013, DoorDash has been connecting consumers to their favorite local and national food businesses in more than 4,000 cities and all 50 states across the United States, Canada, Australia and now Japan. “DoorDash empowers local businesses to address consumers’ expectations of ease and immediacy and in turn, generates new ways for people to earn, work and live,” said DoorDash Senior Manager of Government Relations Alexi Madon. “By building the last-mile logistics infrastructure for local commerce, DoorDash is bringing communities closer and connecting people with possibility, one doorstep at a time.”

The COVID-19 pandemic completely changed the way people lived. We as a nation were forced to reimagine our everyday routines and interactions with one another in a way we did not think we would ever have to do. “We launched a commission-free online ordering product called Storefront, began a partnership with BlueVine to make PPP loans more accessible to our partners, announced a $200 million, five-year Main Street Strong pledge,” said Madon.

“A key part of the Main Street Strong Pledge is our Accelerator program, an initiative designed to provide financial support and specialized resources to women, and restaurants owned by immigrants and people of color, which have been disproportionately impacted by the pandemic,” Madon added. “The inaugural cohort of participants received a $20,000 grant and participated in an eight-week restaurant operator course including hands-on mentorship and small business advising.”

DoorDash also launched a Community Credits Program in January that is designed to provide DoorDash gift cards to nonprofits that carry out their same shared goal – addressing food insecurity through the pandemic. “We have partnered with a number of great organizations and recently announced a partnership with the White House to provide $25 DoorDash gift cards to those who receive vaccinations at community health centers across Pennsylvania and the country. We hope by incentivizing those who haven’t already been vaccinated to get their shot, we can help keep Pennsylvanians safe.”

With the struggles and sacrifice businesses had during the global pandemic, DoorDash is proud of its accomplishments and partnerships helping restaurants drive sales and adapt to new changes. “The odds of a restaurant staying open during the pandemic are eight times higher for businesses using DoorDash, and we look forward to continuing to find ways to support our partners as we enter this post-pandemic normal,” said Madon.

As for the future, DoorDash is continuing its work across the nation by providing businesses and consumers with an exceptional food delivery service available to them at the touch of their fingers.

And, as the PA Chamber is offering its first-ever hybrid dinner experience at the upcoming 37th Annual Chamber Dinner on Monday, October 4, our organization is proud to partner with our friends at DoorDash as a Virtual Pre-Keynote Sponsor in supporting the experience for those who are viewing the event from home.

“The Pennsylvania Chamber has helped us to connect with businesses in the state who share our goals of supporting small businesses and empowering local economies,” said Madon. “As we look to the rest of this year, we’re eager to work together to amplify our voices as we advocate for merchants, Dashers, and customers throughout Pennsylvania.”

We at the PA Chamber are excited to see where DoorDash goes next!

To learn more about DoorDash or find your local delivery service, visit


A similar version of this article was initially posted in the Business Leader, the Illinois Chamber of Commerce’s magazine.


Founded in 1916, the Pennsylvania Chamber of Business and Industry is the state's largest broad-based business association, with its membership comprising businesses of all sizes and across all industry sectors. The PA Chamber is The Statewide Voice of BusinessTM.